Last updated: July 22, 2026
If the weather prevents flying
The flight depends on wind and visibility. With rain or wind over 20 km/h, for your safety the flight is cancelled. The captain makes the call, always in favor of safety: if in doubt, we do not fly.
In that case your flight is rescheduled to the date you choose, and you have 3 months to take it.
If you booked ground transport and the flight is cancelled due to bad weather, the transport service is covered 100 %: the van did run.
If you want to change your date
You have 48 hours before the flight to make changes. After that window, a 30 % penalty applies. Message us on WhatsApp or at ventas@aerodiverti.com with your booking number.
Refunds
Deposits are non-refundable. The only exception is foreign passengers (with a passport or visa and/or a verifiable itinerary), and only when the flight is cancelled due to weather.
If you do not arrive
The balloon takes off at sunrise and cannot wait. Arrive at the time on your boarding pass: that is the check-in time, before takeoff. Tolerance is 10 minutes, and the absolute maximum is 15. After that the flight is shorter, and on a shared flight the balloon takes off without you, with no right to rescheduling or refund.
Not showing up incurs a charge of 100 % of the deposit and/or the flight.
Restrictions that prevent flying
The following cannot fly: pregnant women, anyone who has consumed alcohol in the previous 12 hours, and people with blood pressure issues, cardio-respiratory conditions, recent surgeries, or spine and/or knee problems. The maximum weight per passenger is 99 kilos.
These are not recommendations: the pilot may deny boarding at the field. The full list is in flight policies and restrictions.
Questions about this document? Message us on WhatsApp or at ventas@aerodiverti.com.